Returns

Our Return Policy

At Minerva Mix, we want you to love your purchases. If you're not happy with an item, we gladly accept full-price merchandise for a refund within 30 days of placing your order. Please contact us at support@minervamix.com within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.

Once you receive your return authorization number, please return authorized order in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns that do not meet these conditions.

Once we receive the returned order, if the product is defective, we will refund your payment. Otherwise, you will receive your payment less any shipping charges. We do not refund original shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the product(s) to you.

All returned items must be unused, in sellable condition, and accompanied by proof of purchase.

For all returns (excluding damaged, missing or incorrect items), please contact our Customer Care team at support@minervamix.com within 30 days of placing your order.

Returned merchandise must be in original, unused condition, and accompanied by the original Minerva Mix packing slip.
Final sale items, items that ship directly from the vendor, personalized items, and special orders are final sale.
Bedding must be unopened and in its original packaging to be eligible for return.

All returns must be in new condition and free from signs of wear, damage, or stains. Items return in unsellable condition will not be refunded.

Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

Incorrect, Damaged, or Missing Items

If your order is incorrect, damaged, or missing items, please email our Customer Care team at support@minervamix.com within 48 hours of delivery.

We will investigate the situation and send a replacement item at our sole discretion. Minerva Mix is not responsible for any stolen or misplaced packages.

Our pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note damages at the time of delivery. If a defect is discovered please refuse delivery.

For damaged items, we will require photographs of the damaged items be emailed to our Customer Care team at support@minervamix.com prior to shipping your return.

Please note, clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without photos and the original packaging. Damage claims reported after 48 hours of your item’s arrival may be declined.

We are confident in the quality of our products, but due to the natural materials (including but not limited to: wood, rattan, wicker, bamboo, seagrass, marble, etc.) and the handcrafted nature, slight variations in finish, tone, texture, uneven grain, marks, cracks and color are common. Similarly, all computers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. These variations are not grounds for a damage claim.

Damage Policy for Freight Items, Oversized Items and Furniture

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately before signing to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item and send them to support@minervamix.com within 24 hours. If shipment is refused prior to inspection of the item, or taking images of the damage, you may be subject to re-delivery fees.

All damage claims must also be received within 24 hours of your item's arrival. Damage claims reported after 24 hours of your item’s arrival may be declined. Damaged furniture claims will be responded to within 3-5 business days. For furniture damage claims it is our discretion to repair or replace based on the damage reported.

If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied.

Refunds

Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable unless the item was damaged or incorrect upon original delivery.

Please allow us 3-5 business days from receipt of return delivery to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post to your account.

Cancellations

If you need to cancel your order, please reach out to our Customer Care team as soon as possible at support@minervamix.com. We'll do our best to assist you, though cancellations may depend on the order status at the time of your request.

Exchanges

We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.

Please contact our Customer Care team at support@minervamix.com for any questions regarding our return policy.