Shipping Info
We know how excited you are to receive your order, and we are excited for you too! Our team is dedicated to getting your order shipped to you as safely and efficiently as possible.
Orders are usually processed and and shipped within 1-2 business days. In many cases, you items will even ship the same day!
We treat every item you purchase as if it were our own, and we take extreme care in packaging each and every order.
If, after reading this shipping policy, you have any questions, we’re here to help! Please reach out to our Customer Care Team at support@minervamix.com.
Thank you for your continuous support!
General Information
We currently ship exclusively to the contiguous United States. At this time we do not ship to Alaska and Hawaii. We apologize for any inconvenience.
All Minerva Mix orders will include shipping fees which are added to your order total.
As closely as possible, our rates for shipping and handling at checkout are an accurate reflection of the rates we incur from our shipping partners to safely package, deliver and ensure your order meet the highest of expectations.
All parcel orders will be shipped via USPS, UPS or FedEx.
Lead Times
In stock items typically ship in 1-2 business days. All items shipping directly from our vendors (including all mirrors, lighting, rugs, ginger jars, wallpaper, bedding, select art and select decor) typically ship in 2-4 weeks. Pieces from our furniture collection may incur additional lead times depending on their delivery method. Please visit individual product pages for the most accurate estimated shipping lead times.
Items marked as PRE-ORDER will ship once in stock. Please note that the dates are estimates and are subject to change. You will still be charged upon check-out for PRE-ORDER items. An email confirmation with tracking details will be sent at the time of shipment.
During promotional periods lead times may be extended.
Due to the impacts of COVID-19 and carrier shipping constraints, please note that there may be delayed shipping times. All in-stock items will be shipped out as close to the posted timeframes noted on their specific product page.
Furniture Shipping
All of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.
We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If the packaging or the item has obvious damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged." All damage claims must also be emailed to support@minervamix.com within 24 hours of your item's arrival. Damage claims reported after 24 hours of your item’s arrival may be declined. Damaged furniture claims will be responded to within 3-5 business days. For furniture damage claims it is our discretion to repair or replace based on the damage reported. Please refer to our Returns & Cancellations page for further details.
If you have any questions about how your furniture item will be shipped and delivered, please email our Customer Care team at support@minervamix.com.
International Orders
Unfortunately, we do not currently ship to international locations, although we hope to in the future!
PO Boxes & APO Boxes
We do not ship to PO or APO Boxes at this time. All orders must be shipped to a physical address.
Pre-Ordered Items/Product Availability
Our team works hard to update our site often to reflect the most accurate product inventory information and estimated shipping timeframes. Changes to an estimated shipping timeframe attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items.
Pricing Policy
All prices are in US dollars and are subject to sales tax in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items. Minerva Mix has made every effort to ensure accurate information is presented on our website; omissions and errors are subject to correction.
Lost or Stolen Orders
Unfortunately, in the case of theft, we do not accept responsibility. Should your order be lost or stolen after it has shipped, you will need to file a claim directly with the carrier.
If you have additional questions about shipping and delivery or how shipping and handling fees are calculated on your order, please contact our Customer Care team at support@minervamix.com.